💡 Summary #
If you need help with your application, funding, or account, Factor & Fund’s Support Team is available by phone, email, and live message.
We respond quickly to ensure your funding, documents, and communication stay smooth and professional.
⚙️ Contact Options #
1. Email Support #
For general inquiries, send an email to:
📧 ff@factorandfund.com
Include in your message:
- Your company name
- The reason for your request (e.g., funding update, invoice issue, document upload)
- Any invoice or application reference number
💡 Emails are typically answered within 2–4 business hours.
2. Call Us #
📞 (888) 884-4823
Available Monday–Friday, 9:00 AM – 4:00 PM (PST)
For faster routing, have your company name and assigned representative’s name ready.
If your rep is unavailable, another team member will assist immediately.
3. Speak to Your Account Representative #
Once your business is approved, you’ll have a dedicated account representative who can handle:
- Invoice submissions and funding status
- Buyer verifications
- Agreement questions and modifications
- Application or document clarifications
🟦 Your rep’s direct contact details are in your welcome and funding emails.
4. Live Chat (During Business Hours) #
Visit factorandfund.com and click the chat icon on the bottom-right corner of the page.
You’ll connect instantly with a live agent or our automated assistant, who can:
- Answer general questions
- Provide funding timelines
- Route your message to a human rep if needed
💬 Available Monday–Friday, 9:00 AM – 4:00 PM PST.
5. After-Hours Support #
If you need help outside business hours:
- Email ff@factorandfund.com with the subject line “URGENT.”
- Our team monitors messages for high-priority issues (e.g., funding delays, incorrect payments).
- You’ll receive a response the next business morning.
🧩 What We Can Help You With #
| Topic | Handled By |
|---|---|
| Application questions | Support Team |
| Funding status | Account Representative |
| Buyer verifications | Risk & Compliance |
| Agreement changes | Legal Department |
| Technical issues (uploads, portal access) | IT & Support |
✅ Response Time Expectations #
| Request Type | Response Time |
|---|---|
| General inquiries | 1 business day |
| Funding or invoice updates | Same day |
| Technical errors | 2–4 business hours |
| Urgent issues | Prioritized immediately |
❓ FAQ #
Can I schedule a call instead of emailing?
Yes. Your representative can send you a calendar booking link for one-on-one calls.
What if I haven’t been assigned a representative yet?
Email ff@factorandfund.com – we’ll connect you with the correct department.
Do you offer in-person meetings?
Yes, by appointment only, for California-based clients. Ask your rep to schedule one.
