💡 Summary #
If you’re having trouble uploading your documents to Factor & Fund, it’s usually a simple fix.
Most issues are caused by file size, format, browser settings, or internet connection — all easy to resolve in minutes.
⚙️ Common Upload Errors and Fixes #
1. File Size Too Large #
Issue: Files larger than 32MB fail to upload or timeout.
Fix:
- Compress the file using your computer’s built-in “Reduce File Size” option or an online PDF compressor.
- Split large multi-page PDFs into smaller files (e.g., bank statements by month).
- Re-upload each document separately.
🟦 Tip: Ideal file size per upload: under 5MB for fastest processing.
2. Unsupported File Type #
Issue: System rejects formats like .zip, .pages, or .heic (iPhone photos).
Fix:
- Convert to PDF, JPG, or PNG before uploading.
- If you’re using an iPhone, save documents as PDF through “Share → Save to Files → PDF.”
✅ Accepted formats: .pdf, .jpg, .jpeg, .png
3. Upload Freezes or Fails Midway #
Issue: Poor connection or browser timeout interrupts upload.
Fix:
- Refresh the page and try again using a stable Wi-Fi or wired connection.
- Close other heavy browser tabs.
- Switch to Google Chrome or Microsoft Edge for best results.
- If using a mobile device, try uploading via desktop or laptop.
💡 If the portal times out repeatedly, contact support for a direct upload link.
4. Browser or Cache Issue #
Issue: The upload window doesn’t open or shows an error.
Fix:
- Clear browser cache and cookies.
- Disable extensions like ad-blockers temporarily.
- Log out and log back into the portal.
- Try incognito/private mode (bypasses stored session errors).
5. Incorrect Portal Link #
Issue: You’re using an outdated or incorrect upload link.
Fix:
- Use only the official portal: factorandfund.com/apply
- Or request your account representative to resend your secure upload link.
- Never send documents through third-party sites or unverified email addresses.
🧩 Alternate Submission Options #
If portal issues persist:
- Email Upload: Send your documents directly to your assigned rep at
📧 ff@factorandfund.com
Include your company name and invoice number in the subject line. - Direct Secure Link: Your representative can issue a new encrypted upload link valid for 48 hours.
✅ Best Practices for Smooth Uploads #
- Use clear, legible scans (no photos with glare or shadows).
- Combine related pages into one file per document type.
- Upload all files at once to speed up processing.
- Always confirm upload success — you’ll see a “Document Received” or “Upload Complete” message.
❓ FAQ #
How do I know if my upload was successful?
You’ll see an on-screen confirmation or receive a follow-up email within 24 hours.
Can I upload from my phone?
Yes. The portal is mobile-friendly — just ensure your connection is stable and files are PDF or image format.
What if my upload link expired?
Contact your representative for a fresh link or send via secure email.
