💡 Summary #
At Factor & Fund, we prioritize fairness, transparency, and fast resolution whenever a dispute or error arises.
Whether it involves an invoice discrepancy, a buyer claim, or a data correction, we follow a structured review process to ensure every issue is handled promptly and accurately.
⚙️ Types of Disputes or Errors We Handle #
1. Invoice Disputes #
Occur when a buyer:
- Disagrees with the amount or terms of an invoice.
- Claims incomplete delivery or service.
- Requests adjustments or credit memos.
🟦 Our goal is to verify the validity of the dispute while protecting your funding line.
2. Payment Errors #
Examples include:
- Buyer accidentally sends payment to the client instead of Factor & Fund.
- Partial payments or short remittances.
- Duplicate payments or incorrect references.
We track and reconcile every payment to ensure proper posting.
3. Administrative or Data Errors #
Includes:
- Misapplied payments
- Incorrect invoice matching
- Missing documentation or outdated buyer info
- Portal or system entry errors
✅ Most administrative corrections are resolved within 24 hours.
🧩 How the Resolution Process Works #
Step 1 — Notification #
If you identify a problem, contact your account representative immediately via email or phone.
Include all supporting details (invoice numbers, buyer name, payment date, etc.).
Factor & Fund also proactively notifies clients if a discrepancy is detected internally.
Step 2 — Internal Review #
Our Compliance and Risk Team reviews:
- Source documents (invoice, PO, delivery proof).
- Buyer communications.
- Bank statements or payment confirmations.
- Any related NOA acknowledgments or signed agreements.
We determine whether the issue stems from the buyer, the client, or an administrative process.
Step 3 — Resolution & Documentation #
- Valid buyer disputes are resolved between you and the buyer, with Factor & Fund assisting in communication.
- Administrative errors are corrected internally.
- All actions are logged for audit and compliance.
- Once resolved, you’ll receive a Dispute Resolution Report confirming the outcome.
Step 4 — Funding Adjustments (If Needed) #
If funds were held or misapplied during the review:
- Reserves are recalculated and released accordingly.
- Any overcharges or underfunding are corrected on your next funding cycle.
💡 No hidden penalties or fees apply for legitimate errors.
⚖️ Client Responsibilities #
- Notify Factor & Fund within 5 business days of discovering any issue.
- Provide all relevant documentation promptly.
- Do not contact the buyer independently about disputed funds unless coordinated through your representative – this ensures clear communication and compliance.
✅ Our Commitment #
- Every dispute is handled professionally and confidentially.
- You’ll receive transparent updates during the review.
- We aim to resolve all standard disputes within 3–5 business days.
- Complex cases involving buyers may take longer, but we always communicate timelines clearly.
❓ FAQ #
Does a buyer dispute stop funding?
Only on the disputed invoice – all other approved invoices continue funding as normal.
What happens if a buyer never pays?
If non-payment results from verified buyer default, Factor & Fund will help pursue recovery under the factoring agreement terms.
Will a dispute affect my account standing?
No, as long as there’s transparency and cooperation during resolution.
